MD Anderson Cancer Center Welcome Center Attendant in Houston, Texas

The Welcome Center Attendant at The University of Texas MD Anderson Cancer Center provides prompt and courteous information to callers utilizing institutional resources such as the patient care management system, computer-telephony integrated systems and other institutional systems. The Welcome Center Attendant is responsible for routing callers to appropriate destinations within the institution, sending alphanumeric pages and calling codes.

The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2017 rankings. It is one of only 49 comprehensive cancer centers designated by the National Cancer Institute.

Shift

2:00 p.m. - 11:00 p.m. with Tuesdays and alternating weekends off.

Salary Range

Minimum: $27,200 Midpoint: $34,000 Maximum: $40,800

Key Functions

  1. Provides patient information and directions to callers in a fast pace, high call volume environment (10 or more incoming telephone lines). Operates telecommunication integrated systems. Extracts information from various Institutional systems (e.g. CARE, Infinity). Operates multiple electronic devices and systems simultaneously.

  2. Handles confidential patient information in accordance with HIPAA and other applicable laws and regulations. Protects privacy of patients and employees information.

  3. Essential Employees must be prepared to work as a member of the Hurricane Ride Out/Recovery Team.

  4. Utilizes appropriate grammar and dictation when communicating with callers. Maintains a professional and positive attitude in a fast paced environment. Often interacts via the phone with patients, family members and employees in highly emotional or agitated situations.

  5. Proactively contacts and provides critical information to teams of up to 12 areas (Anesthesia, Chaplain, MICU Fellow, ICU Nurse, Lab Medicine, Materials, MERIT Nurse, UTPD, EKG, PEDI, Pharmacy, and Respiratory) within the Institution the event of a Code Blue or Code Red.

  6. Responsible for assembling and mailing out of New Patient Referral packets daily utilizing new patient information as provided.

  7. Provides prompt and courteous service to individuals experiencing Personal Care Events in public areas as outlined in institutional policy and employees who are in need of contacting Human Resources after hours to report the death of an employee.

    Education

Required: High school diploma or equivalent.

Preferred: Associate's degree in communications or a related field.

Experience

Required: Two years of experience answering multiple telephone lines, responding to customer inquiries or related experience.

Preferred: Healthcare experience.

Other Skills

Required: Must pass pre-employment skills test as required and administered by Human Resources.

Preferred: Bilingual skills in Spanish and English.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html