MD Anderson Cancer Center Supervisor, Patient Escorts - Patient Resources in Houston, Texas

The Supervisor provides oversight for services provided by Patient Resources by monitoring the day-to-day operations and providing leadership to a staff of 20 to 25 employees. In this role, the Supervisor will make visits to ancillary departments and nursing units on a frequent basis to ensure dispatchers and patient escorts are performing to standards, addressing concerns promptly and maintaining a clean and safe environment.

Supervisor, Patient Resources opportunity in Patient Transportation. The ideal candidate will have a Bachelor's degree and experience managing front-line customer service employees. Flexibility to cover other shifts as necessary.

Must be willing to night shift Sunday - Thursday including some weekends and holidays. Night shift: 10pm - 7am

Anticipated started salary range is $44,800 to $57,400.

Key Functions:

Majority of time, 80%, will be focused on operational duties and transparency on floor; 20% of time will be focused on completing administrative duties.

Monitors and responds to customer service and system issues as well as concerns in an efficient and timely manner

Provides schedules and assignments for sufficient coverage to support the daily operational demands of the department and the institution; Provides oversight to ensure dispatchers and escorts achieve department productivity standards

Efficiently and effectively perform the job functions of dispatcher and escort as needed; Promotes team orientation.

EDUCATION:

Required: Associates degree in Business, Health Sciences, Hospitality or related field.

Preferred: Bachelor's degree

EXPERIENCE:

Required: Three years supervisory experience to include one year in a retail, hospitality, or healthcare environment.

Preferred: Five years of supervisory experience and two years' experience in the healthcare industry must be computer literate. Experience managing front-line customer service employees.

LICENSE/CERTIFICATION:

Preferred: Must have or be willing to attain Heart Saver with AED and Cardiopulmonary Resuscitation (CPR).

WORKING CONDITIONS

Frequency

Deadlines

Exposure to blood, bodily fluids, and/or tissue

Exposure to Radiation

Hazardous Chemicals and Materials

Lighting

Noise

On Call

Operating Equipment

Patient Contact

Physical Proximity

Sedentary Environment

Shift Work

Traveling

Wearing Protective Equipment

Wet Conditions

Working on uneven/slippery surface

Outside Work

Constant 67-100%

Occasionally 11-33%

Constant 67-100%

Occasionally 11-33%

Frequent 34-66%

Frequent 34-66%

Frequent 34-66%

Constant 67-100%

Occasionally 11-33%

Frequent 34-66%

Frequent 34-66%

Seldom 3-10%

Occasionally 11-33%

Occasionally 11-33%

PHYSICAL DEMANDS

Frequency

Weight

Arm/Hand Steadiness

Balancing

Bending/Stooping

Carrying

Depth Perception

Dynamic Flexibility

Eye/Hand Coordination

Fine finger movement

Foot Action

Glare Sensitivity

Handling

Hearing Sensitivity

Keyboarding

Kneeling

Lifting

Neck Movements

Olfactory Perception

Pushing/Pulling

Reaching

Sitting

Squatting

Standing

Twisting

Visual Acuity

Walking

Wrist Motion

Pushing/Pulling

Constant 67-100%

Constant 67-100%

Frequent 34-66%

Frequent 34-66%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Frequent 34-66%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Frequent 34-66%

Constant 67-100%

Frequent 34-66%

Frequent 34-66%

Frequent 34-66%

Frequent 34-66%

Constant 67-100%

Frequent 34-66%

Constant 67-100%

Frequent 34-66%

10-20 lbs

Up to 5 lbs

20-50 lbs

50+ lbs

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html