MD Anderson Cancer Center Senior Blood Donor Technician - Donor Operations in Houston, Texas
JOB SPECIFIC COMPETENCIES
Performs all Donor Operations Processes according to Standard Operating Procedure (SOP)
Remains knowledgeable of all policies, procedures and protocols.
Reports any requested donor results, reactions, and adverse events according to SOP.
Ensure quality control data is accurate, complete, and documented accordingly. Adheres to all safety and regulatory guidelines.
Manages all customer service interactions with diplomacy, actively facilitating resolutions to problems and addressing the needs of clients both internal and external
Embraces the roles and responsibilities of the Customer Service Program.
Ensures all encounters, verbal, written and silent (body language), with internal and external customers are professional and respectful.
Participates in procedures, policies and tools to enhance donor environment functioning while ensuring a positive experience for all involved
Utilizes the ten foot rule greeting everyone in a professional and respectful manner.
Provides feedback when deficiencies or discrepancies in process performance are observed. Offers recommendations for process improvement.
Ensures individual competency requirements are maintained including required licensures and continuing education.
Other duties as assigned
High school diploma or equivalent. Three years of phlebotomy experience in a clinical laboratory or blood center. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Requisition ID: 138537
Employment Status: Full-Time
Employee Status: Regular
FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
Work Week: Day/Evening
Fund Type: Hard
Pivotal Position: No
Minimum Salary: US Dollar (USD) 33,200
Midpoint Salary: US Dollar (USD) 41,500
Maximum Salary : US Dollar (USD) 49,800
Science Jobs: No