MD Anderson Cancer Center Patient Services Coordinator - P3 Non OR Recovery (3:00 p.m. to 11:30 p.m.) in Houston, Texas
The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2017 rankings. It is one of only 49 comprehensive cancer centers designated by the National Cancer Institute.
ESSENTIAL JOB FUNCTIONS
Greet, orient and answer questions. Advise patients and family members of available services. Assist in maintaining a safe environment for patients, co-workers, and visitors.
Demonstrates an understanding of the impact their customer interactions will have in developing positive impressions of Perioperative Enterprise. Demonstrates excellent customer service to all internal customers through consistent use of customer service standards of Perioperative Enterprise.
Communication with Patients and Multidisciplinary Teams
Act as a front line representative of Perioperative Enterprise, using appropriate communication skills while discharging responsibilities whether in person or by phone. Communicate pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by phone, or electronically.
Record & maintain reports/data, etc. to support operational activities. Maintain security and confidentiality of patient information at all times. Handle and process complex and varied documents and situations.
Minimum: $28,800 – Midpoint: $36,000 – Maximum: $43,200
Required: High school diploma or equivalent.
Preferred: Associate's degree in Business, Health Services Administration or related field.
Required: Three years of work experience. May substitute additional education for required experience on a one to one basis.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html