MD Anderson Cancer Center Manager, Business Services - Genitourinary Center. in Houston, Texas

The primary purpose of the Business Service Manager position at MD Anderson Cancer Center is to serve as the business/financial officer for a center or centers, provide decision support to center leadership and support and maintain center operations.

This position will be located in the Genitourinary Center. The ideal candidate will have experience managing people and business or clinic finances, including payroll and expense reconciliation, variance analysis, financial reporting, and charge capture.

The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2016 rankings. It is one of only 47 comprehensive cancer centers designated by the National Cancer Institute.


Financial Management

In collaboration with CAD and the Director of Clinical Programs creates budget, monitors performance and ensures that appropriate and thorough charging occurs. Specific tasks include but are not limited to:

  • Revenue Reconciliation: charge reconciliation and payment reconciliation/management

  • Expense ledger reconciliation

  • Payroll reconciliation

  • Cash handling and reconciliation

  • Copay review and documentation

  • Budget development/management and forecasting

  • Reporting, to include reports for center-related meetings

  • Establishment of new service lines

  • Operations Management

  • In collaboration with Center leadership and Access Operations, ensures effective functioning of the patient access services and effective integration of front desk operations and patient scheduling. This includes but is not limited to:

  • Template Management

  • Physical resource utilization, planning, and maintenance (space, equipment, etc.)

  • Asset purchasing, management and maintenance

  • Quality and process improvement initiatives

  • Communication plan strategies

  • Par inventory management

  • Business operations systems (i.e. work queues) oversight and management

  • Special projects

    Decision Support and Analytics

Proactively analyzes metrics and data to present recommendations to center leadership aimed at ultimately improving operations and the patient experience.

This includes but is not limited to:

  • Data gathering and analysis and validation

  • Dashboard creation, maintenance, and interpretation

  • Identification of trends and recommendations of solutions

  • Business justification development for new programs, positions, etc.

  • Representation and participation on divisional and/or Institutional committees

    Service Orientation

  • Provides services to our customers, including patients, patient caregivers, referring physicians and each other in a reliable, responsive, safe, friendly, and courteous manner.

  • Promotes inclusiveness and collegiality by demonstrating respect and professionalism towards others at all times.

  • Models safe, ethical behavior, mitigating risks to the Institution through sound business practices, and adherence to MD Anderson's Standards of Conduct, as well as Institutional policies and procedures.

  • Meets time and attendance expectations and responds to requests in a timely manner, communicating expectations for procedures, service arrival, and project deliverables to patients and coworkers.

  • Admits when wrong, apologizes and take the steps to resolve a situation to help patients and coworkers before being asked

Other duties as assigned


  • Analytical Thinking - Gather relevant information systematically; break down problems into simple components; make sound decisions.

  • Business Acumen - Understand the impact of the job within the Institution; have and use cross-functional knowledge to understand interdepartmental connections.

  • Influence Others - Present a compelling case for proposals and ideas; advocate for support and commitment from others; mobilize others to take action for benefit of the Institution.

  • Innovative Thinking - Approach problems with curiosity and open-mindedness; offer new ideas, solutions and/or options.

  • Inspire Trust - Show consistency among principles, values, and behavior; gain the confidence and trust of others.

  • Oral Communication - Express ideas clearly and concisely in groups and one-to-one conversations; create an environment with open channels of communication.

  • Team with Others - Initiate, develop, and manage relationships and networks; encourage collaboration and input from all team members; value the contributions of all team members; balance individual and team goals.

  • Written Communication - Convey information clearly and concisely through both formal and informal documents; adapt writing style to fit the audience.


Required: Bachelor's degree in business or a healthcare related field.

Preferred: Master's degree.


Required: Four years of professional health care or business management experience, to include two years of Lead or supervisory experience. With preferred degree, two years of professional health care or business management experience and two years of lead or supervisory experience is required.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.