MD Anderson Cancer Center Coordinator, Patient Services - Fulltime - Lymphoma/Myeloma in Houston, Texas

Title: Coordinator, Patient Services - Fulltime - Lymphoma/Myeloma

Mission Statement

The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

Summary

The primary purpose of the Patient Services Coordinator position is to provide and coordinate all tasks associated with patient services within an ambulatory setting; including but not limited to patient scheduling, physician and clinic template maintenance, and expediting clinic flow.

Key Functions

  1. Interpret and coordinate physician's orders to schedule diagnostic tests, procedures, treatments, and physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician and patient care kept to a minimum. Will ensure quality patient care in relation to the patient's prescribed diagnosis treatment, and other directives from physicians, nurses, and/or administrators.

  2. Clearly and accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment or other services using a clear and understandable voice.

  3. Manage, monitor, and facilitate completion of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution's standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.

  4. Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous and friendly manner. Take accurate and complete messages.

  5. Other duties as assigned.

Education

Required: High School diploma or equivalent.

Preferred: Associate's degree in Business, Health Services Administration or related field.

Experience

Required: Three years relevant work experience. May substitute additional education for required experience on a one to one basis

Preferred: Two years of experience in a patient care, customer service experience or healthcare administration setting. Experience in an oncology setting or acute care environment.

License/Certification

Required: None

Preferred: Basic CPR and/or certification in an allied health field

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html