MD Anderson Cancer Center Coordinator, Patient Services - Fulltime - Clinical and Translational Research Laboratory in Houston, Texas
Title: Coordinator, Patient Services – Fulltime – Clinical and Translational Research Center (CTRC)
The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2017 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.
The primary purpose of the Patient Services Coordinator position in the CTRC Laboratory is to provide and coordinate all tasks associated with scheduling patient services within the CTRC Laboratory. Tasks include but are not limited to: patient scheduling in CARE and Lab Tracker, expediting Fast Track laboratory patient flow, protocol activity template maintenance, processing the accurate completion of all laboratory activities, and all other tasks as designated by the Laboratory Manager or designee.
The Patient Services Coordinator will be required to engage in professional interaction with all members of a multi-disciplinary team as well as with other departments and centers throughout MDACC. Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments. Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains appointment templates and/or patient records.
Appointment Coordination/Communication with multidisciplinary teams a. Transcribes and coordinates fax orders for laboratory services. b. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, family members, physicians, team members and other patient care areas whether in person, by mail, phone, online applications or secure messaging. c. Reviews completed fax orders for accuracy and communicates discrepancies to research team member and/or laboratory personnel as required. Works collaboratively to keep team members informed of delays. d. Coordinates and facilitates completion of the patient flow and scheduling process to ensure optimal efficiency in laboratory operations and resources while maintaining the institution's standards of customer service and quality patient care.
Patient/Family Interaction: Record Maintenance a. Enters patient orders (visits, appointments, diagnostic tests, etc.) into multiple computer systems to facilitate scheduling. Prepares and maintains scheduling module in Lab Tracker electronically and/or manually as directed. b. Prints and distributes schedules as needed. Updates relevant patient information in order to maintain an accurate patient record. c. Responsible for the security and confidentiality of patient information at all times. d. Handles and processes a complex and varied series of documents and situations.
Patient Interaction a. Greets, orients and answers questions. b. Advises patients and family members of available services. c. Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments. d. Assist in maintaining a safe environment for patients, co-workers, and visitors.
Shift: Monday - Friday; 11am - 7:30pm Lunch 30mins. Training: Day Shift: Monday - Friday 7am - 3:30pm
Salary: Min $28,800 Mid $36,000 Max $43,200
Education Required: High school diploma or equivalent.
Experience Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis. Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html