MD Anderson Cancer Center Coordinator, Lead Services - Cancer Prevention Center in Houston, Texas

Coordinator, Lead Services - Cancer Prevention Center

Location: United States, Texas, Houston, Houston (TX Med Ctr) at

Healthcare/Business Support at

Cancer Prev & Pop Sciences 900143

Requisition #: 117596

The ideal candidate will have a Bachelors degree and at least 3 years of relevant healthcare experience.

The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.


Coordinates daily front desk operations assignments and overtime. Reviews and makes suggestions for Patient Service Coordinator (PSC) assignments. Participates in the selection, orientation, and evaluation of the PSC staff. Manages weekly payroll utilizing the Kronos system. Participates in the designs of, and implements performance metrics and monitors standards. Trains PSC staff regarding procedures, systems, scheduling policies and procedures, and new skills. Monitors the processing of daily template maintenance requests from providers. Communicates with providers, teams, and staff standard template changes prior to implementation. Oversees daily processing of providers’ orders. Oversees and directs the daily activities of the PSCs to ensure service excellence, efficiency, and accuracy. Recommends and implements system and process changes. Serves as a supervisor, coach, mentor, evaluator, and trainer to Patient Service Coordinators. Performs duties of Patient Service Coordinator. Follows standard operating procedures for institution and center.


Service Excellence

Provides service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include:

a. Safety: Provides an environment of well-being for patients, their families and other stakeholders

b. Courtesy: Creates a positive, compassionate, individual experience through communication and teamwork by addressing the needs, wants, stereotypes and emotions of each person

c. Accountability: Applies expertise and commits to the highest level of service and accepts responsibility for the result

d. Efficiency: Delivers seamless operation of systems and processes in a timely manner

e. Innovation: Advances knowledge and patient care in a solution-oriented environment that is conducive to learning and encourages acceptance of new research, techniques and technologies


Patient/Family & Multidisciplinary Team Interaction:

a. Greets, orients and answers questions

b. Advises patients and family members of available services

c. Schedules provider appointments, diagnostic tests, procedures, and treatments

d. Assists in maintaining a safe environment for patients, co-workers, and visitors by performing environmental rounds and taking corrective action when needed

e. Takes patient photos and initiates patient arm bands for identification ensuring accuracy and patient safety

Coordination of Care:

a. Accurately schedules patient appointments from patient appointment desk or the schedule orders workqueue; also uses patient communication received via in-basket messaging for coordination of appointments

b. Manages the schedule orders workqueue to ensure timely scheduling of appointments based on expected dates

c. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members, and other patient care areas in person, by mail, by phone, by online applications, or by in-basket messaging

d. Schedules and coordinates patient appointments for the benefit of the patient, considering factors such as patient demographics, other scheduled appointments, patient preference, etc.

e. Transcribes orders as needed based on designated roles defined by leadership

f. Reconciles patient reminder calls as assigned

Record Maintenance:

a. Processes a complex and varied series of documents and situations

b. Ensures comprehensive list of One Connect functions

c. Prepares and maintains daily appointment templates and/or patient records electronically and/or manually as directed

d. Updates relevant patient information in order to maintain an accurate and thorough patient record

e. Protects the security and confidentiality of patient information at all times

Record Maintenance

a. Reviews and collects patient payments, including co-payments, deductibles, and other pre-payments required for services rendered

b. Updates payment information in One Connect when directed by the Financial Clearance Center or Patient Access Services

c. Reconciles One Connect cash drawer on a daily basis and immediately reports discrepancies to leadership

d. Follows cash handling guidelines and procedures including the handling of the daily change fund as outlined by Treasury Services in the cash manual

e. Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ) required for accurate and timely billing

f. Ensures coordination of benefits and assignment of Hospital Account Record (HAR)

Financial Activities

a. Supervises the daily activities of front desk operations personnel.

b. Reviews PSC coverage on a daily basis and makes assignments or changes as needed

c. Regularly reviews PSC clinic assignments and makes recommendations for changes based on the needs of the clinic and patients

d. Monitors scheduling work queues, work lists, in-basket pools and dashboards, adjusts staffing to ensure accuracy and timeliness

e. Recruits, orients and trains new employees; assists with preparation of justifications for incremental positions

f. Coordinates the training of all new PSCs to ensure that they are properly trained and understand all duties and responsibilities; also coordinates training for existing PSCs when needed such as refresher training or when a new process is implemented

g. Helps to ensure that all scheduling issues among PSC team are resolved in a timely manner

h. Proactively seeks ways to make process improvements and increase patient and provider satisfaction

i. Completes annual performance evaluations for PSCs.

Other duties as assigned

Education Required:

Associate's degree.

Preferred degree: Bachelors degree

Experience Required:

Five years of relevant work experience to include two years in a in a project coordination/lead/supervisory capacity. With preferred degree, three years of required experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.