MD Anderson Cancer Center Clinical Nurse - Inpatient Admissions Coordinator in Houston, Texas
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
The ideal candidate will have three years of Clinical Nurse experience to include trauma and critical skills. Transfer Center, Emergency Center (EC), ICU, and/or Pediatrics experience is highly preferred.
The primary purpose of the Inpatient Admissions Coordinator/Clinical Nurse includes but is not limited to appropriately facilitating inpatient bed assignments with attention to patient clinical needs, bed availability, service assignments and physician preference. In addition, the Inpatient Coordinator is responsible for facilitating transfers of patients between units as well as hospital-to-hospital transfers. The position provides oversight for the Admissions and Transfer Center and interacts regularly with nursing units and ancillary departments. The Inpatient Admission Coordinator must have a high acuity background with excellent triage and assessment skills. The nurse is at the center of the patient transfer requests for MD Anderson and patient safety must be the focus of all interactions. They will assess and triage patient clinical information as shared by the referring provider and utilize process flows, emergent and/or specialty algorithms and admission guidelines to assign patient at the right level of care with the right admitting service. The nurse will facilitate conference calls between the referring provider and accepting MD Anderson physician(s). If patient concerns are identified, they will communicate these concerns to the multidisciplinary team, including the referring provider and the receiving nursing unit for patient safety. The goals for the Inpatient Admissions Coordinator are identification of the right patient; obtaining the right clinical information; determine the right level of care; and right accepting physician service. .The nurse maintains a comprehensive view of the patient admission and transfer process and coordinates all activities and communication involved in transferring patients from an external facility to MD Anderson, as specified by the referring provider. The position is also responsible for completing the clinical reviews to determine appropriateness of transfer, as applicable. This position contributes to the success of the University of Texas M.D. Anderson Cancer center by leading patient throughput activities in an effective, efficient manner consistent with the institution, state, federal and regulatory requirements. The Inpatient Admissions Coordinator Position is also in line with the institutions Core Values
JOB SPECIFIC COMPETENCIES
Demonstrates knowledge and expertise in the use of information. Maintains liaison with all levels of administration, physicians, and outside organizations to coordinate entity business, accomplish directives and facilitate the resolution of problems.
Possess the ability to assess complex situtation, events, scenarios with detail in order to identify problems, problem solve, and re-prioritize related to patient throughput. Communicate with the department directors and other administrators and nursing leaders of problems and trends encountered with patient throughput.
Assists with quality assurance (QA), identifying areas where process improvement needed and helps drive change (i.e. day-to-day workflow, education, process improvements, customer service, etc.).
Collaborate with the Manager and Director to establish the department's strategic direction. Move the department to its next level of performance through breakthrough innovation and new ways of doing business. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals, which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Transfer Center Specific
Receives transfer requests from referring facilities and coordinates patient transfer to MD Anderson using excellent customer service skills with all callers. Facilitates all communication between referring and receiving hospitals/physicians in a professional and effective manner. Enters information into the database, as it occurs, for creation of real time data with a high degree of accuracy. Documents all required information pertaining to the patient transfer process accurately and thoroughly. Applies approved clinical criteria to evaluate appropriateness of transfer and level of care. Documents findings based on department standards. Partners with transport teams to coordinate flight and ground transportation as needed; Collaborates with Financial Clearance Center to protect the financial integrity of the organization. Maintains knowledge base of processes and systems by attending meetings and reviewing training materials and identifies, addresses, and works to resolve system problems impacting transfers. Escalates issues as appropriate to management.
Ensures safe care to patients, staff and visitors; adheres to all MD Anderson's policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Other duties as assigned
Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.
Performance Statement Examples
Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer's expressed needs. Focuses on the customer's results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer's unspoken needs. Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied by addressing the root cause of the issue. Problem solves with patient, family member, caregiver or clinical team to aid in proactively resolving issues and concerns. Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met. Talks to customers (internal and external) with a pleasant tone to find out what they need and how satisfied they are with the service. Remains in control of own reactions and responds in a manner that demonstrates appropriate nonverbal cues and complements the customer's emotions in the situation. Recognizes when its is necessary to escalate situations to leadership to ensure customer satisfaction.
Required: Bachelor's degree in Nursing (BSN).
Preferred Education: Master's Level Degree
Required: Current State of Texas Professional Nursing License (RN).
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification.
Preferred: American Heart Association Basic Life Support (BLS), ACLS (Advanced Cardiac Life Support) or PALS (Pediatric Advanced Life Support) certification as required by patient care area.
Required: Three years clinical nurse experience
Preferred: Two years Critical Care Experience. One-year experience in large academic medical center (preferred)
Onsite Presence: Is Required
Exposure to blood, bodily fluids, and/or tissue
Attention to detail
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Requisition ID: 132630
Employment Status: Full-Time
Employee Status: Regular
FLSA: exempt and not eligible for overtime pay
Work Week: Varied
Fund Type: Hard
Pivotal Position: No
Minimum Salary: US Dollar (USD) 79,600
Midpoint Salary: US Dollar (USD) 99,500
Maximum Salary : US Dollar (USD) 119,400